ClearWay Garage Victoria Limited

Last updated: April 11, 2026
 

These Terms and Conditions ("Agreement") are entered into between you ("Client") and ClearWay Garage Victoria Limited (BC Reg. No. BC1581869), a British Columbia corporation operating under the trade name ClearWay Garage, with its registered office in Langford, BC ("Company," "we," "us," or "our"). These Terms apply to all services provided by ClearWay Garage. By requesting a quote, paying a deposit, booking services, or authorizing work to begin, you agree to be bound by this Agreement in its entirety.
 

1. Quotes & Pricing

• All quotes are estimates based on information provided by the customer and are valid for 30 days from the date issued.

• Quotes are based on honest and accurate information provided by the customer. If conditions differ materially from what was described, the quote may be revised.

• Final pricing may change after an on-site or photo assessment.

• Additional work requested on the day of service may result in adjusted pricing, which will be clearly communicated and approved by the customer before proceeding.

• Dump, hauling, and disposal fees are charged separately unless otherwise stated and are based on actual facility costs, volume, and weight.

• Pricing does not include work outside the agreed scope. Any additional work will be quoted and approved separately.
   

2. Booking & Deposit

• A 25% deposit may be required to secure a service date.

• Deposits are refundable up to 48 hours before the scheduled service time.

• Cancellations within 48 hours of the scheduled service may result in forfeiture of the deposit.

• No-shows (customer unavailable at the scheduled time without prior notice) will be treated as a cancellation within the 48-hour window, and the deposit may be forfeited.

• Repeated last-minute cancellations or no-shows may result in a rescheduling fee of up to 20% of the quoted service price for future bookings.

• Deposits confirm agreement to the quoted scope of work and these Terms & Conditions.
   

3. Scope of Work & Acceptance

• Services are limited to the agreed scope outlined in the quote.

• Any additional work outside the agreed scope will be quoted and approved before proceeding. On-site scope changes that significantly exceed the original estimate may require a revised quote and scheduling adjustment.

• We reserve the right to decline work that falls outside our service offerings.

• Upon completion, the customer will have the opportunity to review the completed work. Any concerns must be raised at the time of completion or within 7 days in writing. Work not disputed within this period is deemed accepted.
   

4. Scheduling & Access

• Customers are responsible for providing safe and reasonable access to the work area, including but not limited to: an operable garage door, a clear driveway accessible by vehicle or trailer, secured pets, and removal of vehicles from the garage if required.

• If access is unavailable at the scheduled time, the appointment may need to be rescheduled and may be subject to the cancellation/no-show policy in Section 2.

• We will make reasonable efforts to notify the customer in advance if we need to reschedule due to circumstances on our end (e.g., vehicle issues, weather, illness).

• We reserve the right to refuse or pause service if conditions are unsafe.
   

5. Safety & Site Conditions

We reserve the right to pause or decline service in the presence of:

• Biohazards or animal waste

• Pests or infestations

• Mould or asbestos

• Sharp or hazardous objects

• Unsafe structural conditions

• Any other conditions that pose a health or safety risk to our team

If unsafe conditions are discovered during service, work may be paused until conditions are resolved. The customer will be charged for time and materials already expended, and the deposit will not be refunded. Resumption of work will be scheduled once the customer has addressed the identified conditions.
 

6. Donation & Disposal

• Items identified for donation or disposal will be removed from the property as part of the agreed scope of work.

• Once items have been removed from the property and transported to a donation facility or disposal site, they cannot be retrieved or returned.

• We make reasonable efforts to donate usable items to local charities and organizations, but we do not guarantee acceptance by any third-party recipient.

• The customer is solely responsible for identifying items to keep prior to removal. When there is uncertainty, we will confirm with the customer before proceeding with donation or disposal.

• ClearWay Garage Victoria Limited is not liable for items that were approved for removal, donated, or disposed of in accordance with the customer’s instructions.
   

7. Payment

• Payment of the remaining balance is due immediately upon completion of services unless otherwise agreed in writing.

• Accepted payment methods include Interac e-Transfer, cash, and online payment via invoice. Payment methods will be communicated before the service.

• Online invoices are issued through Wave Financial. By submitting payment electronically, the customer agrees to Wave Financial’s applicable terms and conditions.

• Balances unpaid more than 14 days after the invoice date are subject to a late fee of $25 or 2% per month, whichever is greater.

• The customer is responsible for any collection costs, legal fees, or administrative expenses incurred in recovering unpaid balances.

• Unpaid balances may delay or prevent future bookings.

• We reserve the right to suspend or withhold completion of services until payment is received.
   

8. Customer Responsibilities

• Customers are responsible for identifying high-value, fragile, sentimental, or non-movable items prior to service.

• Customers are responsible for clearly identifying items to keep. When unsure, items will be confirmed before donation or disposal.

• Customers must be present during the service or designate an authorized representative who can make decisions on their behalf. If neither is available, the customer assumes full responsibility for any decisions made by our team in their absence.

ClearWay Garage Victoria Limited is not responsible for:

• Items not identified prior to removal

• Items already damaged, deteriorated, or improperly stored

• Hidden defects or structural issues

By authorizing service, the customer agrees to hold ClearWay Garage Victoria Limited harmless for any items donated, disposed of, or removed in accordance with the agreed scope of work and any on-site instructions.
 

9. Limitations of Liability

While we take care to work respectfully and professionally, ClearWay Garage Victoria Limited is not responsible for:

• Pre-existing damage

• Normal wear and tear

• Structural issues beyond the scope of agreed services

• Indirect, consequential, incidental, or sentimental damages

Any liability, if established, shall be limited to the value of the services provided for that specific job.

Any claims for damage or loss must be submitted in writing within 7 days of the service date. Claims submitted after this period will not be considered.
 

10. Indemnification

The customer agrees to indemnify, defend, and hold harmless ClearWay Garage Victoria Limited, its owners, employees, subcontractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• The customer’s breach of these Terms & Conditions

• Inaccurate, incomplete, or misleading information provided by the customer, including but not limited to the description of site conditions, hazards, or the contents of the work area

• The customer’s failure to identify items to keep, high-value items, or hazardous conditions prior to service

• Any injury, loss, or damage resulting from unsafe site conditions that were not disclosed by the customer

• Claims by third parties arising from the customer’s instructions regarding donation, disposal, or removal of items
   

11. Service Satisfaction

ClearWay Garage Victoria Limited is committed to delivering quality work. If you are not satisfied with any aspect of the service provided, please notify us within 7 days of the service date.

• We will make reasonable efforts to address legitimate concerns and, where appropriate, return to the site to remedy the issue at no additional charge.

• Any remedial work will be limited to the original scope of the agreed service.

• This commitment does not constitute a warranty or guarantee of specific results, as outcomes may vary depending on the condition, contents, and configuration of each garage or work area.

• Claims for remedial work must be submitted in writing (email is acceptable) and include a description of the concern.
   

12. Photos & Media

ClearWay Garage Victoria Limited may request permission to photograph or video the work area before, during, or after service for use in marketing materials, social media, and our website. No photos or media will be captured or used for promotional purposes without the customer’s prior written or verbal consent.

Photos taken for internal documentation, quality assurance, or dispute resolution purposes do not require customer consent and will not be shared publicly.
 

13. Insurance

ClearWay Garage Victoria Limited carries commercial general liability insurance, professional liability insurance, and cyber liability insurance. Proof of insurance is available upon request.
 

14. Subcontractors & Third-Party Service Providers

ClearWay Garage Victoria Limited may engage subcontractors, independent helpers, or specialty trade professionals to assist in the delivery of services. This may include, but is not limited to, crew members for larger projects, hauling and disposal partners, or specialized tradespeople.

• All subcontractors and third-party service providers engaged by ClearWay Garage Victoria Limited are expected to adhere to the same standard of care, professionalism, and respect for customer property as outlined in these Terms.

• ClearWay Garage Victoria Limited remains the primary point of contact for all customer communications. While subcontractors may be present on-site and may occasionally interact with the customer, all decisions regarding scope, pricing, and service delivery are managed by ClearWay Garage Victoria Limited.

• ClearWay Garage Victoria Limited assumes responsibility for the quality of work performed by its subcontractors to the same extent as work performed by its own team, subject to the limitations of liability outlined in Section 9.

• Customers may not direct, supervise, or enter into separate agreements with subcontractors engaged by ClearWay Garage Victoria Limited for the same scope of work.
   

15. Privacy & Data

We collect and store customer information (name, address, email, phone number) solely for the purpose of providing our services, issuing invoices, and communicating about bookings.

• Customer data is stored securely using third-party platforms including Wave Financial for invoicing and payment processing, and HubSpot for customer relationship management.

• We do not sell, rent, or share customer personal information with third parties for marketing purposes.

• Customers may request access to, correction of, or deletion of their personal data by contacting us at the information provided in Section 21.

• By booking services, the customer consents to the collection and use of their information as described in this section, in accordance with applicable British Columbia and Canadian privacy laws.
   

16. Online Scheduling

We may use third-party scheduling platforms (such as Calendly or similar services) to manage bookings. By using these platforms to schedule services, the customer agrees to the third-party platform’s own terms of service and privacy policy. ClearWay Garage Victoria Limited is not responsible for the practices or policies of third-party scheduling providers.
 

17. Force Majeure

ClearWay Garage Victoria Limited shall not be held liable for delays, cancellations, or inability to perform services due to circumstances beyond our reasonable control, including but not limited to: severe weather, natural disasters, road closures, vehicle breakdowns, illness, pandemic-related restrictions, or government orders. In such cases, services will be rescheduled at the earliest mutually available time without penalty to either party.

18. Dispute Resolution

In the event of a dispute arising from or related to these Terms or the services provided, both parties agree to first attempt to resolve the matter through direct communication in good faith. If a resolution cannot be reached within 30 days, either party may pursue mediation through a mutually agreed-upon mediator in Victoria Limited, British Columbia, with costs shared equally between the parties.

If mediation is unsuccessful, either party may pursue legal remedies through the courts of British Columbia. Nothing in this section prevents either party from seeking urgent injunctive relief where necessary.
 

19. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.

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20. Severability, Waiver & Entire Agreement

• If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

• The failure of ClearWay Garage Victoria Limited to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any term shall not be deemed a continuing waiver of that or any other term.

• These Terms & Conditions, together with any quote, invoice, or written agreement provided for a specific job, constitute the entire agreement between the customer and ClearWay Garage Victoria Limited. They supersede all prior or contemporaneous verbal or written communications, representations, or agreements relating to the services.

• No modification or amendment to these Terms shall be effective unless made in writing by ClearWay Garage Victoria Limited.
   

21. Changes to Services & Terms

• We reserve the right to update or modify these Terms & Conditions at any time.

• The most current version will always be available on our website.

• Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
   

22. Contact

If you have questions about these Terms & Conditions, please contact:

 

ClearWay Garage Victoria Limited

Email: info@clearwaygaragevictoria.com

Phone: 236-996-5526

Victoria, British Columbia