ClearWay Garage Victoria Limited

Last updated: April 11, 2026
 

ClearWay Garage is a trade name operated by ClearWay Garage Victoria Limited (BC Reg. No. BC1581869), a British Columbia corporation with its registered office in Langford, BC. In this Privacy Policy, "ClearWay Garage," "we," "us," and "our" refer to ClearWay Garage Victoria Limited. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, contact us, or use our services, and applies to all personal information collected through our website, by phone, email, text message, in person, or through third-party platforms we use.

By using our website or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy, in accordance with the British Columbia Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
 

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Full name

• Phone number

• Email address

• Mailing or service address

• Details about your garage, storage space, or service request

• Photos or images you share with us for quoting purposes

• Payment information (processed securely by third-party providers; see Section 4)

We collect this information when you:

• Submit a contact form, quote request, or inquiry through our website

• Call, email, or text us directly

• Book a service or pay a deposit

• Communicate with us through social media or messaging platforms

• Provide information on-site during a service appointment
   

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate geographic location

• Browser type, device type, and operating system

• Pages visited, time spent on pages, and referring website

• Cookies and similar tracking technologies (see Section 5)
   

1.3 Information from Third-Party Platforms

If you interact with us through third-party platforms (such as Facebook, Instagram, or Google), we may receive limited information from those platforms, such as your name, profile information, and the content of your message or inquiry. This information is governed by both this Privacy Policy and the respective platform’s own privacy policy.

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2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to inquiries, quote requests, and customer communications

• To schedule, confirm, and manage service appointments

• To process payments and issue invoices

• To communicate with you about your service, including follow-ups and reminders

• To maintain internal business records, including customer history for repeat services

• To improve our services, website, and customer experience

• To comply with legal and regulatory obligations

• To resolve disputes and enforce our Terms & Conditions

We do not use your personal information for automated decision-making or profiling.
 

3. Consent & Legal Basis

We collect and use your personal information based on one or more of the following:

• Your express consent (e.g., submitting a contact form, providing your information verbally or in writing)

• Implied consent (e.g., providing your address for the purpose of receiving a service at that location)

• Contractual necessity (e.g., processing payment for services you have requested)

• Legal obligation (e.g., maintaining records for tax and business compliance purposes)

You may withdraw your consent at any time by contacting us using the information in Section 14. Withdrawal of consent may limit our ability to provide certain services.
 

4. Third-Party Service Providers

We use trusted third-party platforms to help operate our business. These providers may have access to your personal information only to the extent necessary to perform their services on our behalf. We require that they protect your information in accordance with applicable privacy laws.

Our current third-party service providers include:

• Wix — Website hosting, contact forms, and website analytics. Wix stores data on secure servers and is subject to its own privacy policy (wix.com/about/privacy).

• Wave Financial — Invoicing, payment processing, and financial record-keeping. Payment card information is processed securely by Wave and is not stored on our website or systems.

• HubSpot — Customer relationship management (CRM), including storing contact details, communication history, and service records.

• Meta (Facebook/Instagram) — We use the Meta Pixel and Meta Business Suite for advertising, audience insights, and tracking the effectiveness of our social media marketing. Meta may collect data about your interactions with our website and ads in accordance with Meta’s privacy policy.

• Google Analytics — We may use Google Analytics to understand website traffic patterns, visitor behaviour, and site performance. Google Analytics collects data using cookies (see Section 5).

• Calendly (or similar scheduling platforms) — We may use online scheduling tools to manage bookings. These platforms collect your name, email, and appointment details in accordance with their own privacy policies.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
 

5. Cross-Border Data Transfers

Several of the third-party service providers we use are based in the United States or operate servers outside of Canada. As a result, your personal information may be stored, processed, or accessed in countries outside of Canada, including the United States.

• When your data is transferred outside of Canada, it may be subject to the laws of that jurisdiction, which may differ from Canadian privacy laws. For example, foreign governments, courts, or law enforcement agencies may be able to access your information under the laws of those jurisdictions.

• We take reasonable steps to ensure that our third-party providers maintain appropriate safeguards to protect your personal information, consistent with the requirements of PIPA and PIPEDA.

• By using our services and providing your personal information, you consent to the transfer and processing of your data outside of Canada as described in this section.

The following providers may store or process data outside of Canada:

• Wix (servers in the United States and other locations)

• Wave Financial (United States)

• HubSpot (United States)

• Google / Google Analytics (United States)

• Meta / Facebook (United States)

• Calendly (United States)
   

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how visitors use our site.
 

6.1 Types of Cookies We Use

• Essential cookies — Required for the website to function properly (e.g., session management, security).

• Analytics cookies — Help us understand how visitors interact with our website (e.g., Google Analytics, Wix Analytics).

• Advertising/tracking cookies — Used by Meta Pixel and similar tools to measure ad performance and deliver relevant advertising.
   

6.2 Managing Cookies

You can manage, disable, or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit your browser’s help documentation.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on. To manage Meta’s use of your data for advertising, visit your Facebook Ad Preferences settings.
 

7. Disclosure of Information

We do not sell your personal information. We may disclose your information in the following limited circumstances:

• To third-party service providers who assist us in delivering our services (see Section 4)

• To subcontractors or crew members engaged by ClearWay Garage Victoria Limited, to the extent necessary for them to perform services on our behalf

• To comply with applicable laws, regulations, legal processes, or enforceable government requests

• To protect the rights, property, or safety of ClearWay Garage Victoria Limited, our customers, or the public

• In connection with a business transfer, merger, or acquisition, in which case your information would remain subject to this Privacy Policy
   

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, maintain business records, comply with legal obligations, and resolve disputes.

• Customer contact information and service records are retained indefinitely to support repeat service requests, warranty inquiries, and business record-keeping.

• Financial and payment records are retained in accordance with Canada Revenue Agency requirements (generally a minimum of 6 years).

• Website analytics data is retained according to the default retention periods of the respective analytics platforms (Wix, Google Analytics, Meta).

• If you request deletion of your personal information, we will comply within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.
   

9. Data Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Our website is hosted on the Wix platform, which provides SSL encryption, secure data storage, and regular security updates.

• Payment information is processed through Wave Financial’s secure payment infrastructure and is never stored on our website or local systems.

• Access to customer data within our CRM (HubSpot) and invoicing platforms (Wave) is restricted to authorized personnel only.

• We use strong, unique passwords and enable multi-factor authentication where available on all business platforms.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
 

10. Data Breach Notification

In the event of a data breach involving your personal information that creates a real risk of significant harm, ClearWay Garage Victoria Limited will:

• Notify affected individuals as soon as feasible, including a description of the breach, the type of personal information involved, and steps we are taking to reduce the risk of harm

• Report the breach to the Office of the Privacy Commissioner of Canada as required under PIPEDA

• Where applicable, notify the Office of the Information and Privacy Commissioner for British Columbia (OIPC)

• Take reasonable steps to reduce the risk of harm resulting from the breach, including securing affected systems and reviewing our security practices

We maintain a record of all breaches of security safeguards involving personal information, regardless of whether they meet the threshold for notification, as required by law.
 

11. Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA) and Canada’s PIPEDA, you have the following rights:

• Access — You may request a copy of the personal information we hold about you.

• Correction — You may request that we correct any inaccurate or incomplete personal information.

• Deletion — You may request that we delete your personal information, subject to any legal obligations that require us to retain certain records.

• Withdrawal of consent — You may withdraw your consent for us to collect, use, or disclose your personal information at any time.

• Complaint — If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Information and Privacy Commissioner for British Columbia (OIPC).

To exercise any of these rights, please contact us using the information in Section 14. We will respond to your request within 30 business days.
 

12. Children’s Privacy

Our services are intended for adults (individuals 18 years of age or older). We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us immediately.
 

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this Privacy Policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
 

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

 

ClearWay Garage Victoria Limited

Email: info@clearwaygaragevictoria.com

Phone: 236-996-5526

Service Area: Greater Victoria Region, British Columbia

 

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC) at oipc.bc.ca.